Our Service Polices
Diamond Car Detaining - Terms & Conditions
Trading as Diamond Car Detaining (“We/us”)
Diamond Car Detaining offers luxury valeting and detailing services and supplies. (“The Goods/Service”)
The customer (“You/the user”)
Acceptance of Terms
By accessing the content of www.diamondcardetaining.co.uk, you agree to be bound by the terms and conditions set out herein. If you object to any of the terms and conditions, please refrain from using any of the products or services advertised on the website and leave immediately. You agree not to use the website for illegal purposes and will respect all applicable laws and regulations. Do not compromise the security of the website or attempt to gain unauthorized access.
You are fully responsible for any claims, expenses, liabilities, losses, and legal fees arising from any infringement of the terms and conditions.
Copyright
All intellectual property of Diamond Car Detaining, including photos, logos, trademarks, trade names, patents, and registered designs, remains our property.
Respect our intellectual property rights and do not copy, download, transmit, reproduce, print, or exploit any material from the website without written permission.
Disclaimers
Information on the website is not advice and should not be wholly relied upon for decision-making. The website content is provided “as is” and “as available,” with no warranties expressed or implied. We do not guarantee uninterrupted availability of the website and cannot ensure error-free usage. Diamond Car Detaining reserves the right to modify, suspend, or discontinue the service without notice.
Third Parties
Hyperlinks on the website may lead to other parties’ websites.
We do not control these external sites and take no responsibility for their content.
Inclusion of hyperlinks does not imply endorsement.
Governing Law and Jurisdiction
This Agreement will be governed by the laws of the UK and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of UK courts without reference to rules governing choice of laws. If any provision of these Terms and Conditions is found to be invalid by a court under such jurisdiction, it will not affect the validity of the remaining provisions which will continue to have full force.
Complaints Procedure
You can make a complaint by e-mail. Please provide your telephone number and your full postal address along with any order or reference number so we may retrieve all details from our records.
Please direct your complaint to:
E-Mail: diamondcardetailing90@hotmail.com
We aim to reply within 2 working days from when we receive your complaint. If it is not possible to give you a full reply within this time – for instance, because a detailed investigation is required – we will give you an interim response, telling you what is being done to deal with your complaint, when you can expect the full reply and from whom. That full reply will include details of who to contact next if you believe your complaint has not been dealt with properly. This Complaints Procedure does not affect your statutory rights as a consumer.
Description of Goods/Warranty and Liability
We warrant that the goods will, at the time of delivery, correspond to the description given by us. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchant ability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer’s purpose Goods are not sold on a trial basis. All products should be tested on an inconspicuous area prior to use to make sure of compatibility with surfaces.
Description of Services and Liability
We warrant that any valeting and detailing services will, at the time of collection, correspond to the description given by us. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchant ability or conditions of the services whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the service. All products used during a service are tested on an inconspicuous area prior to use to make sure of compatibility with surfaces. Diamond Car Detailing is not liable for any damage which could occur. Diamond Car Detailing makes no warranty, expressed or implied for any un-reported damage after the time of collection. Diamond Car Detailing is not liable for any damage caused during a service as a result of unknown or un-reported vehicle history such as interior or body repairs and re-sprayed panels where paint is thinner or behaves differently to the rest of the vehicle.
Pricing Errors
In the event a product is listed at an incorrect price due to a typographical error or is charged at an incorrect price due to an error on the website, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
Receiving Goods
On receiving goods please inspect them for damage. Any damage to the goods through fault or damage in transit must be reported within 24 Hours of delivery or collection. We reserve the right to refuse a refund after this time period as we have a limited time period in which to report issues to our couriers.
Refund Policy
For online sales you have a right to return items. This is known as a cooling off period if you change your mind on a purchase. You must notify us that you wish to return an item within 14 days of delivery and receipt of the item. You have 14 days to return an item to us after telling us you wish to return the item.
Items must arrive back us new, unused and in the condition that we supplied them.
You must also return any additional gifts or favours included in the box.
Upon receipt of goods we will refund the purchase price + any standard delivery fees paid. You will not receive a refund on postage upgrades (E.g: Next Day Delivery) . Orders that are over the "free" standard postage threshold will receive no refund on postage, this includes upgraded postage.
If there is no fault with the goods, it is you, the customer who is responsible for covering the costs of return postage and insuring the item to ensure it arrives with us safely. If the item is not received we cannot process a refund.
The refund will be issued to your original method of payment usually within 7 days of receiving the goods. Please note certain credit card companies may take a further 2-10 business day to post to your account. We reserve the right to refund you within 30 days of the return.
For custom made and bespoke items returns are not accepted.
If there is a fault with the product you have different rights - see damaged or faulty goods policy.
Refund Policy - Damaged or Faulty Goods
The terms and conditions do not affect your statutory rights as set out in The Consumer Rights Act 2015. For damaged goods please see Receiving Goods statement. If the damage is reported within the set timeframe we will issue a full refund.
For faults arising after delivery you must report the fault to us within 30 days from when you bought the product.
Cancellation
Consumer rights to cancel under the Distance Selling Regulations 2000 apply If you are acting as a consumer (i.e. not entering into a transaction for business purposes), and purchasing via mail/telephone/website order, you have a right to cancel your purchase within seven working days of the day after the date of delivery, and to return any unused item for a refund. These rights do not apply to Bespoke/personalised goods. For example, you do not have the right to a refund on items made to your size/colour/fragrance or any other specification. To cancel an order, e-mail, phone, or write to us. Have your invoice number to hand Goods must be returned unused, and you must take reasonable care of them. Return goods to us at the above address. Unless goods are faulty or incorrect, you must return them to us at your own expense. In the event that goods are faulty or incorrect, we will refund you the return delivery charge on receipt of the items. If we arrange collection of unwanted goods, we will deduct courier charges from your refund. Once items have been returned in an unused condition, with all parts and accessories present, we will supply a refund within 30 days of your notice to cancel.
Shipping & Postage Fees
On receiving an order by 12pm we aim to process that order on the same day depending on stock availability. We do not guarantee to ship the item on the day the order is received. We offer free shipping on the advertised amount within the UK mainland only. N. Ireland, Scottish Highlands & International orders are subject to higher postage fees so are charged extra and do not qualify for Free Postage. All items are sent via a courier of our choosing.
For N. Ireland and Scottish Highlands please select the dedicated postage option given. If not we will cancel down the order, notify you of the reason and refund the order.
During sale and holiday periods such as Black Friday, Christmas, New Years etc, please allow 7-10 business days for your order to ship from the time of placing the order. We are extremely busy at these times so order processing and shipping can and will take longer than usual. For international shipping please contact us first to discuss a postage quote.
For custom and bespoke products please allow 2 working days for manufacture before any orders are shipped.
Security
We prioritize your security and data information when ordering from us. Payment is taken via PayPal or bank transfer so we never see nor hold your bank or card information. For PayPal security terms and condition please visit their site. We take no responsibility from loss of data as the result of an error of PayPal.
Our Privacy Notice
Diamond Car Detailing Privacy Notice
This notice explains how Diamond Car Detailing uses and protects the personal information that it holds about customers and persons who contact us. Contact details for us are set out in the site terms and conditions and at the end of this notice should you wish to contact us.
Diamond Car Detailing is run as a sole trader business and it is the sole trader who is the "controller" for the purpose of data protection laws. The data protection laws referred to are set out in the General Data Protection Regulation (GDPR) effective from 25 May 2018.
You should share this notice with your family or friends where you have provided personal information about them such as residence and address.
What is Personal Information?
Personal Information means information that identifies (or could, with other information aid in identifying) an individual. This includes any information provided to us by or on behalf of you.
What Types of Personal Information Might We Hold About You?
We will collect and process certain information that you provide to us in order to conduct business. This information is provided to us from you through the website, contact forms, payment services or direct contact.
We may hold and process any of the following about you:
· Your Name
· Contact Email
· Contact Phone Number
· Address & Postcode
· The Types of products you buy or services you have carried out
· Information Provided to us via Payment Services such as PayPal
· Details about your car such as make, model and registration plate
· Company or Business names
Why Do We Hold This Information?
We hold this information as it helps form a contract between us and the customer in order to conduct lawful business. Without this information we cannot provide the service. We do not require any other personal information (such as gender, age, financial details etc) other than the above as it is not required by us and we will not ask you for it.
We use your name and contact details for the purpose of sending communications to you.
Using Your Information in accordance with Data Protection Law
We will keep the amount of personal information collected and the extent of any processing to the minimum. We do not hold "sensitive" or " special categories" of personal information.
What We Do With The Information
We use your personal information for:
· Administration purposes.
· Calculating returns or refunds of products or services
· To notify you if we must cancel a product or service agreement
· To notify you of any changes to a product or service
· To comply with demands or requests made by any relevant regulators, government departments, law and tax enforcement authorities or in connection with disputes or court cases
· In connection with any sale of products
· In connection with any service you use us for
How long do we keep your information for?
We hold your information on our systems for as long as is necessary for us to provide our products or services to your expectations.
Who Do We Share Your Information With?
Where appropriate or required we may share your personal information with any or none of the following and only as required in order to conduct business:
· Royal Mail & Other Courier Service Providers
· Any Person who is Authorised to act on your behalf
· Regulators, Government Departments, Law enforcement authorities, tax authorities or insurance companies
· Any relevant dispute resolution body or the courts.
· Persons in connection with any sale, merger or acquisition of the business
Where We Store Your Personal Data
The data that we collect from you will be stored inside the UK or European Economic Area (EEA)
However if you live or work outside the UK or the EEA we may need to transfer your personal data outside the of the UK or EEA to respond to any queries you may have. We take all steps as reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.
Your Rights in Relation To Your Personal Information
The accuracy of the information we hold about you is important to us. If any of the information is inaccurate or out of date please let us know using our contact details.
You have a number of rights under Data Protection Laws in relation to the way we process data such as:
· To access your data
· To have your data changed or rectified
· To have your data removed or deleted in certain circumstances
· To restrict how we process your data
· To object to direct marketing
If you wish to exercise any of these rights please contact us
We aim to respond to any request received from you within one month from your request. Access to your data is free.
Any Complaints?
If you are not happy with the way in which your personal information is held or processed please contact us using the information below. You also have the right to complain about data protection matters to the Information Commissioners Office (ICO).
This Privacy Notice is current as of 25 May 2018. We may change the notice at any time.
Contact Us
If you have any queries about this privacy notice or wish to execute any of the rights above please contact:
diamondcardetailing90@hotmail.com
